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Privacy Policy

Privacy Policy

Our Mission Statement

We understand that your personal information is exceptionally important to you, especially given the nature of our store and the products we sell. When you trust us with your data, we are committed to protecting and respecting your privacy. You can be assured that our data handling policies are fully in line with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

This policy explains how we collect, use, and protect your personal information.

What We Do (and Don’t Do) With Your Information

  • We DO use your personal information to provide you with great customer service, which includes processing your orders and tailoring the information we share with you to ensure it’s relevant and useful.
  • We DO respect your privacy and work hard to meet strict regulatory requirements.
  • We DO go the extra mile to protect your personal information.
  • We DON’T sell your personal information to any third parties.

1. Who We Are

We are Saints & Sinners Ltd, and we operate a retail store in Blackpool and the online store https://www.saintsandsinners.com/.

  • Company Name: Saints & Sinners Ltd
  • Company Number: 6124918 (Registered in England and Wales)
  • Registered Office: 11-15 Foxhall Square, Blackpool, FY1 5BJ
  • VAT Number: 812683334

For the purpose of UK GDPR, Saints & Sinners Ltd is the data controller of your personal information.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes your first name, last name, and title.
  • Contact Data: Includes your billing address, delivery address, email address, and telephone number.
  • Financial Data: We do not store your full payment card details. Payments are processed securely by our third-party payment providers.
  • Transaction Data: Includes details about payments and the products you have purchased from us.
  • Technical Data: Includes your IP address, browser type and version, time zone setting, location, and the device you use to access our website. This is collected automatically as you browse our site.
  • Usage Data: Includes information about how you use our website, products, and services.
  • Marketing and Communications Data: Includes your preferences for receiving marketing from us and your communication preferences.

Special Categories of Personal Data: Due to the nature of our products, we may collect some data that is considered a “special category” under data protection law, such as information related to your sexual orientation or preferences. This may be inferred from the products you purchase or from optional information you provide in your account. We treat this data with the highest level of care and confidentiality.

Over 18s Only: Due to the nature of our business, you must be over 18 years of age to use our website. We do not knowingly collect information from any person under 18.

If You Fail to Provide Personal Data Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). If you ask us to delete your data, you may no longer be able to access our services, such as your online account.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

Direct Interactions. You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us. This includes personal data you provide when you:

  • Purchase a product through our website;
  • Create an account on our website;
  • Subscribe to our newsletter or other publications;
  • Enter a competition, promotion, or survey;
  • Leave a comment or review on our website;
  • Contact us by phone, email, or other means to request information.

Automated Technologies. As you interact with our website, we will automatically collect Technical and Usage Data about your equipment and browsing actions. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy for further details.

Third-Party Sources. We may also receive personal data about you from various third parties, including:

  • Technical Data from analytics providers such as Google.
  • Contact, Financial, and Transaction Data from our payment and delivery service providers.
  • Data from our affiliate marketing network to track referrals.
  • Data from publicly available sources or social media platforms, if you have interacted with us on those platforms.

4. How and Why We Use Your Personal Data (Our Lawful Basis)

Under UK GDPR, we must have a valid lawful basis for using your personal data. We use your data in the following ways:

Privacy Policy Table
Purpose / Activity Type of Data Used Lawful Basis for Processing
To process and deliver your order, including managing payments and collections. Identity, Contact, Financial, Transaction Performance of a contract with you.
To manage our relationship with you, including notifying you about changes to our terms or privacy policy. Identity, Contact, Marketing & Communications Performance of a contract with you, and Legal Obligation.
To enable you to view your past orders and manage your account details. Identity, Contact, Transaction Legitimate Interest (to provide a good customer experience).
To send you marketing communications (our newsletter) via email about our products and special offers. Identity, Contact, Marketing & Communications Consent. You can withdraw your consent at any time by clicking the "unsubscribe" link in any marketing email.
To personalise your experience with product recommendations based on your interests. Transaction, Usage, Special Category Data Explicit Consent.
To use data analytics (like Google Analytics) to improve our website, products, and customer experience. Technical, Usage Legitimate Interest (to define customer types and keep our website updated and relevant).
To comply with our legal obligations (e.g., for tax and accounting purposes). Identity, Contact, Transaction Legal Obligation.

5. Who We Share Your Personal Data With

We will never sell your personal data. However, to provide our services to you, we must share your data with certain trusted third parties:

  • Payment Service Providers: To securely process your payments, we use partners including Global Payments, Elavon/Opayo, PayPal, Klarna, Clearpay, Apple Pay, and Google Pay.
  • Delivery Companies: To deliver your orders, we use partners such as Royal Mail, DPD and others.
  • Marketing & Review Platforms: To send our newsletter (only with your consent) we use Klaviyo, and to collect product and service reviews we use Judge.me.
  • IT and System Administration Service Providers: These partners host our website and provide essential technical services.
  • Professional Advisers & Legal Bodies: We may share data with lawyers, auditors, and government bodies like HM Revenue & Customs, where required by law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow them to use your data for their own purposes.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. All information you provide to us is stored on secure servers, and any payment transactions are encrypted using SSL technology.

Where we have given you a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential.

7. Our Commitment to Discretion

We understand the importance of privacy and discretion. We guarantee that:

  • All orders are sent in plain, unmarked packaging. There will be no branding or logos on the outside of the parcel that would identify our company, other than a return address without the business name.
  • Your bank or card statement will show a discreet billing name. The charge will appear as “S & S Leisure Ltd”.

8. Data Retention

We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for. Our retention periods are based on our business needs and legal requirements.

  • Order & Account History: We keep your order history and account information for as long as your account is active to provide you with the service of viewing your past purchases.
  • Legal & Tax Obligations: By law, we have to keep basic information about our customers (including Contact, Identity, and Transaction Data) for a minimum of seven years after they cease being customers for tax and legal purposes.
  • Marketing Data: Where you have consented to marketing, we will keep your data for this purpose until you withdraw your consent.

If you request for your account to be deleted, we will anonymise your personal data so it is no longer associated with you, but we will retain the core transactional data for the required legal period.

9. International Transfers

Some of our external third parties (such as Google Analytics) are based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring that the transfer is to a country that has been deemed to provide an adequate level of protection for personal data by the UK, or by using specific contracts approved by the UK which give personal data the same protection it has in the UK.

10. Your Legal Rights

Under data protection law, you have rights including:

  • Right of access: To ask for copies of your personal information.
  • Right to rectification: To ask us to rectify inaccurate information.
  • Right to erasure: To ask us to erase your personal information.
  • Right to restriction of processing: To ask us to restrict the processing of your information.
  • Right to object to processing: To object to the processing of your information.
  • Right to data portability: To ask that we transfer the information you gave us to another organisation.
  • Right to withdraw consent: You can withdraw your consent for marketing at any time.

You can exercise these rights by contacting us using the details below.

11. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.

We use cookies to keep track of your current shopping session so that you may retrieve your shopping basket at any time. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

For more detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy here.

11. How to Contact Us & Your Right to Complain

If you have any questions about this privacy policy or our privacy practices, please contact us:

We would appreciate the chance to deal with your concerns first, so please contact us in the first instance. However, you always have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection issues (www.ico.org.uk).

12. Changes to this Policy

We keep our privacy policy under regular review. Any changes will be posted on this page.

Last Updated: July 2025