Delivery & Refund Policy
At saintsandsinners.com we run a fair and easy Returns Policy.
The European Consumer Protection (Distance Selling) Regulations 2000 states that you as a client have the full right to cancel any order without giving a reason within 7 days of purchase.
If you cancel your order within this cooling-off period we will refund the full cost of the item, minus any delivery charges.
If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods or gift vouchers. Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. If for any reason you are not happy with your purchase, we are happy to refund or exchange it subject to conditions stated below.
Before returning any item(s), firstly please contact us by email ([email protected]) stating the order reference number, name on the order, delivery postcode and reasons for return. Upon receipt of this email, we will, normally within 2 working days, reply with details of how to return the item(s) to us. Please do not send back unapproved returns as they may be rejected.
Any item(s) being return must be UNUSED, UNOPENED and SEALED as they were sent and in ORIGINAL UNDAMAGED PACKAGING. Any “seal” labels must not have been removed or tampered with. We are unable to accept back any product(s) not in this condition. Provided we are notified within 14 days after receipt of delivery we will happily refund or exchange an item. Notifications received after 14 days but within 30 days may be exchanged for a replacement or alternative of equivalent price. All carriage costs for these transactions are at the customer’s expense.
If an item is found to be faulty, product manufacturers offer a 30 day exchange/replacement warranty. Prior to any such exchanges taking place, the items must be returned to us for inspection and approval. This warranty does not cover product damage, heavy usage or abuse We reserve the right to replace with an equivalent product if the original is unavailable. We will refund any return postage costs.
Customers are responsible for any return shipments to us until they arrive at the store. All returns must include all parts of the product including any batteries and all original product packaging. If we suspect that any of the above conditions have not been met, we reserve the right to return the items to you.
If you return goods, please always obtain a certificate of posting for your records. This can be obtained from your Post Office and it’s free. If the item is lost and you cannot prove that you sent it we will not be able to offer you an exchange or refund.
Please Note: DVDs, Books, Magazines and clearance and/or sale items cannot be returned unless they are faulty, so please be sure of the item before ordering.
Due to health & hygiene reasons, sex toys, bondage gear, condoms, lubricants, massage oils, eye lashes and lingerie can only be returned in the event that they are faulty, unfit for purpose, not as described or of an unsatisfactory quality.
This does not affect your statutory rights.
You may exchange unused and unopened products within 30 days for alternative items. Refunds will not be given after 14 days under any circumstances.
If you are returning an item please send it to the following address:
Saints & Sinners
5-15 Foxhall Square